Registration
Creating an account, completing registration and enrolling in a programme.
Read registration help →
The Full Life Institute
Help & Support
Find a clear answer, report a problem or contact our support team. Public support is available for general enquiries, registration and login assistance.
Quick help
Find an Answer
Search the public help topics below before submitting a new query.
Results filter as you type. Account-specific information is only available after login and identity verification.
Login & Password
Signing in, resetting a password and recovering account access.
Read login help →Programmes & Courses
General programme information, course structure and learning requirements.
Read programme help →Payments
Cashless payment guidance, confirmation and unreflected transactions.
Read payment help →Online Learning
Devices, internet requirements and joining scheduled online classes.
Read online learning help →Technical Support
Website errors, pages that do not load and file-access problems.
Report a technical problem →No matching public help topic was found. Submit a support query below and describe the problem clearly.
Common questions
Frequently Asked Questions
These answers cover public and access-related matters. Private student or instructor records require secure login.
How do I register?
Use the student registration page and provide the required personal and contact information. Complete every required field accurately, then follow the instructions sent to your registered email address or displayed on screen.
I have forgotten my password. What should I do?
Use the Forgot Password option on the login page. Check your inbox and spam or junk folder for the reset message. If it does not arrive, submit a public support query and select Login or password assistance.
Why can I not log in?
Confirm that you are using the correct email address or username, enter the password carefully and check that Caps Lock is not enabled. Use password reset where necessary. Support will never ask you to send your password or verification code.
Where can I find programme information?
General programme information is available on the Programmes page. Details tied to a particular enrolment, class or student record are available only after login.
How are payments made?
All payments to The Full Life Institute are cashless. Use only the payment instructions displayed during registration, enrolment or in the appropriate student area. Never send payment to an unofficial personal number or account.
What do I need for online learning?
You will generally need a smartphone, tablet or computer, a stable internet connection, an active email address and WhatsApp number, a modern web browser and access to the stated online-class platform.
How do I join an online class?
Logged-in students should use the class link provided within the student dashboard or course area. Private class links are not supplied publicly to unidentified users.
Can I submit a query without logging in?
Yes. Public support is available for general enquiries, registration assistance and login problems. Account-specific information is only released after identity verification.
Already Registered?
Students and instructors should log in for account-specific support, secure replies and access to their support-query history.
♙
Student Support
Get help with your studies, workbook, attendance, assignments, examinations and student account.
Student Log In♜
Instructor Support
Get help with classes, attendance, teaching materials, assessments, schedules and instructor access.
Instructor Log InPublic support form
Submit a Support Query
Use this form for general enquiries, registration assistance and login problems. Logged-in users should use their personalised support area for account-specific matters.
Cannot log in?
You may submit a login or password query here without signing in.
You may submit a login or password query here without signing in.
Prefer WhatsApp?
For a brief enquiry, open a prepared WhatsApp conversation with The Full Life Institute Support. Review the message before tapping Send.
Chat With Support on WhatsAppSupport Contacts
⌾
Protect Your Account
Do not submit passwords, mobile-money PINs, bank-card details or verification codes. The Full Life Institute support team will never ask you to send your password through email, WhatsApp or a support form.